Springville City is committed to safeguarding the privacy of our website visitors and service users. Springville City operates this website, springvilleutah.gov. This policy sets out how we will treat your personal information.
Springville.org collects information through Google Analytics to track website usage and general location data, which does not identify individual users. Personal information, such as names, addresses, phone numbers, and email addresses, is collected only when voluntarily provided by users through our contact forms. This information is used solely for the purpose of providing city services and information as requested by the user.
Springville.org employs robust security measures to protect the personal information we collect. Our website uses HTTPS to ensure secure data transmission. Personal information provided through our website is securely transferred to the appropriate city employees via email, protected by our secure network firewall. We utilize MailerSend’s services for secure data transmission, which employs encryption and multiple layers of security measures, including ISO 27001 certification and GDPR compliance. These secure services ensure the highest levels of data protection.
Springville.org does not share personal information with third parties, except as necessary to provide the requested city services or as required by law. Access to government records is governed by Utah Code Section 63G, Chapter 2, Government Records Access and Management Act. Information submitted through contact forms is passed to city employees using MailerSend’s secure services for the sole purpose of addressing user inquiries and requests.
Springville.org uses the following technologies to collect user data: Google Analytics, which uses cookies to collect usage and device information. Basic website cookies, used for functionality and performance. Embedded YouTube videos, which may collect viewing and interaction data. MailerSend, which securely delivers form submissions to Springville City staff.
Depending on how you use the website, we may collect: IP address (truncated). Browser and device type. Pages visited and click/scroll activity. Date and time of visits. Referring website or link. Form submission data (such as name, email, phone number, address, and message content).
User data is collected for the following purposes: To improve website performance and understand usage trends (analytics). To protect the website from spam, fraud, and abuse (security). To support the display and operation of embedded content (such as videos). To respond to service requests and inquiries submitted through online forms.
User data may be shared with: Authorized Springville City employees. Google, for Analytics and for embedded YouTube videos. MailerSend, for secure form email delivery. Other service providers only as necessary to support City web services. User data is not sold to any entity.
User data is retained according to Springville City’s approved records retention schedules, including: Web Analytics Records — Series GRS-1720. Website Correspondence / Service Request Records — Series GRS-48. Website Security / Access Logs — Series GRS-2019. Website Content Records — Series GRS-1678.
Current or former at-risk government employees may request that their personal information be classified as private under Utah Code §63G-2-302. To make this request, please contact the City Recorder’s Office or complete the GRAMA Request Form.
If you have concerns about how Springville City collects or uses your personal or user data, you may file a complaint or request mediation with the State of Utah’s Data Privacy Ombudsperson. Visit https://privacy.utah.gov/submit-a-complaint/ for details.
Springville.org may update this website privacy notice from time to time by publishing a new version on our website. We encourage users to frequently check this page for any changes.
If you have any questions about this website privacy notice, our treatment of your personal information, or need to contact us to access or correct your information, please write to us by email, through our website’s contact form, or by phone at (801) 489-2700.